• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-10-2021 07:07 PM

HP Recommended
Product: HP 14-fq0000
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I need help upgrading or preferably replacing my HP 14-fq0000 laptop's 64GB Flash Memory with a NVMe M.2 500GB SSD. I properly fitted the SSD into the slot available on the motherboard, but when I attempt to install Windows 10 to it the system doesn't recognize the storage space that was added. There also isn't any way I could change the UEFI settings to switch from hard disk to m2 and when I even completed system and storage checks, but the device still doesn't see there is an additional storage connected. How can I upgrade it so that it recognizes and uses the SSD?

1 person had the same question
1 REPLY 1

‎05-10-2021 07:13 PM

HP Recommended

Hi:

 

If your notebook has a eMMC drive, the M.2 slot is disabled.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.