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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Upgrade to 12GB RAM

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02-27-2017 10:22 AM
Hi,
My Compaq 15-s103TX notebook PC has only 4GB if RAM and I was wondering if I can upgrade it to 12GB? I know it has one free slot according to the specs: http://support.hp.com/hk-en/document/c04519551
Thanks
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Accepted Solutions
02-27-2017 10:51 AM
Your laptop came with Intel Core i3-4005U processor and you're running Windows 8.1 64 bit.
Specs: http://support.hp.com/hk-en/document/c04519551
Manual: Page 2, 76
http://h10032.www1.hp.com/ctg/Manual/c04409502
2 slots are present in your model.
DDR3L-1600MHz Dual Channel Support (Core processors)
Supports dual-channel memory
Supports up to 16 GB of system RAM in the following configurations:
● 16384-MB total system memory (8192×2) or (4096×2) (not for 32-bit operating system or Windows 7 Home)
● 12288-MB total system memory (8192×1 + 4096×1) (not for 32-bit operating system or Windows 7 Home)
● 8192-MB total system memory (8192×1) or (4096×2) (not for 32-bit operating system)
● 6144-MB total system memory (4096×1 + 2048×1) (not for 32-bit operating system)
It requires major disassembly to reach memory bay. Get help from certified technician.
Regards
Visruth
02-27-2017 10:26 AM
Hi vsreddy,
Welcome to HP Support Forums! Looking at the specs for you computer, I see it only is made for 4GB of RAM. Sorry for the inconvenience.
Hope this helps! Have a nice day! Justin L.
******Clicking the Thumbs-Up button is a way to say -Thanks!******
02-27-2017 10:51 AM
Your laptop came with Intel Core i3-4005U processor and you're running Windows 8.1 64 bit.
Specs: http://support.hp.com/hk-en/document/c04519551
Manual: Page 2, 76
http://h10032.www1.hp.com/ctg/Manual/c04409502
2 slots are present in your model.
DDR3L-1600MHz Dual Channel Support (Core processors)
Supports dual-channel memory
Supports up to 16 GB of system RAM in the following configurations:
● 16384-MB total system memory (8192×2) or (4096×2) (not for 32-bit operating system or Windows 7 Home)
● 12288-MB total system memory (8192×1 + 4096×1) (not for 32-bit operating system or Windows 7 Home)
● 8192-MB total system memory (8192×1) or (4096×2) (not for 32-bit operating system)
● 6144-MB total system memory (4096×1 + 2048×1) (not for 32-bit operating system)
It requires major disassembly to reach memory bay. Get help from certified technician.
Regards
Visruth
02-27-2017 10:59 AM
If you have a Core processor then you should have 2 slots.
Your manual here.
http://h10032.www1.hp.com/ctg/Manual/c04409502
Compaq 15-s000 Notebook PC series - FRU Remove/Replace Videos.
https://h20574.www2.hp.com/results.htm?SID=6875250&MEID=6BE9C364-4C4D-42C9-A051-EE360B95A946
Click on MEMORY.
REO