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‎09-13-2023 10:17 AM

HP Recommended
Product: HP Notebook 14s-dq1504sa

Hi,

I'm looking to upgrade my laptop (HP 14s-dq1504sa) from the default 8GB RAM to 16GB by adding an identical HP 8GB module to the second slot.

I have followed instructions to remove battery first, add new module, replace battery, and reboot. This has only resulted in a black screen.

 

Both modules will boot ok in slot one alone. But neither module works together, or alone in slot two.

 

Nothing seems visibly wrong with slot 2. Any ideas what could be happening and what to do?

 

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