-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
4
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Yes and yes. Here is the Service Manual:
Start on p. 33. You are not getting the screws under the rubber feet. Be careful not to stretch them out or they will not fit back in the channels.
You can actually add an M.2 "gumstick" type SSD to the existing hard drive and configure the system to run Windows from the much faster M.2 disk. You can use the superfast PCIe/NVME kind and you should do that since they only cost a little more and are 5 times as fast as a SATA SSD.
Memory modules are under a metal shield shown on p. 44 of the Manual. Uses DDR4-2400. The Manual says the max is 12 gigs (8 + 4) but this is not right and in fact it would run 2 x 16 = 32 gigs but certainly you can add an 8 gig module to have 16 gigs total.
Post back if you have any more questions and please accept as solution if its the info you needed.
HP Recommended
Yes and yes. Here is the Service Manual:
Start on p. 33. You are not getting the screws under the rubber feet. Be careful not to stretch them out or they will not fit back in the channels.
You can actually add an M.2 "gumstick" type SSD to the existing hard drive and configure the system to run Windows from the much faster M.2 disk. You can use the superfast PCIe/NVME kind and you should do that since they only cost a little more and are 5 times as fast as a SATA SSD.
Memory modules are under a metal shield shown on p. 44 of the Manual. Uses DDR4-2400. The Manual says the max is 12 gigs (8 + 4) but this is not right and in fact it would run 2 x 16 = 32 gigs but certainly you can add an 8 gig module to have 16 gigs total.
Post back if you have any more questions and please accept as solution if its the info you needed.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community