Upgraded my HP ENVY TouchSmart 17-j011sa F4C20EA laptop with a 2TB ssd drive.

[DPM81]

I added a 1TB SSD sata in HHD1bay as the new OS boot disk ages ago (cloning the original OS boot disk). I am now using the original 1TB non SSD SATA disk for software in HHD2 bay (I formatted it as it used to be an OS boot disk). This works fine although I recall at the time it didnt recognise that disk but going in and out of bios seemed to prompt it into action.

Today I tried to replace HHD2 (1TB  non SSD disk) with a new 2TB SSD e.g so I end up with 3TB of SSD/ However, the new 2TB disk never appears in file explorer or in ACronis. However, if i F2 into HP Diagnostics it recognises it. 

None of the hardware sites say this will be a compatibility issue. I see in the HP original manual it says it will allow 2TB as 2x 1TB but I cant see why on a modern OS this would be an issue. 

Took the drive out and ran it in a USB3 caddy works fine. 

Note I used ACronis to clone the original 1TB non SSD disk (which was not a boot disk)

Any ideas?

[DPM81]

Drive C and D are on the 1TB SSD

Drive F is the original 1TB non SSD in a caddy

I assume drive E is the new 2TB SSD disk that is not appearing correctly

Microsoft Windows [Version 10.0.18362.1016]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\David>wmic logicaldisk list brief
DeviceID DriveType FreeSpace ProviderName Size VolumeName
C: 3 25411125248 973083766784 Windows
😧 3 2521935872 25311571968 RECOVERY
E: 5
F: 3 73686163456 1000068870144 OLDSATA

C:\Users\David>wmic logicaldisk get name
Name
C:
😧
E:
F:

C:\Users\David>F:

F:\>E:
The device is not ready.

F:\>

[DPM81]

The 2 TB disk has a single partition of 2TB I should have made that clear

The new SSD disks are MX500 Crucials

[DPM81 · Accepted solution]

Right that drive E drive bit was something else . An EFI partition

Looks like the cause of the problem was the need to restart not shutdown the computer. **bleep** windows fast boot!