Upgrading RAM: Manual says that 16 Gb is maximum, while WMI gives 64 Gb

[mykaa]

Hi dear all,

I have a HP 250 G8 laptop (product number 2X7K9EA / 1T4K8AV) with HP 881D motherboard and two RAM slots, each with 8 Gb DDR4 3200 RAM card (16 Gb RAM in total). Running a `Get-CimInstance Win32_PhysicalMemoryArray` command in PowerShell, I see that maximum of 64 Gb RAM capacity is available. While in this manual (p. 7), I read that for my laptop model total16 Gb is maximum and `All RAM slots are customer non-accessible`. Any ideas, can I upgrade my RAM up to 64 Gb?

[Paul_Tikkanen]

Hi:

My opinion is that the maximum memory info in the service manual is understated.

The Crucial memory report for the model series indicates it can support 2 x 16 GB of memory.

HP - Compaq HP 250 G8 (Intel Core i7/ i5/ i3) | Memory RAM & SSD Upgrades | Crucial.com

The 'not customer accessible or upgradeable' statement means that HP wants any work done inside the notebook to be performed by an authorized service center.

The memory can be physically removed and replaced as shown in the procedure in chapter 5 of the service manual:

Maintenance and Service Guide (hp.com)

When you run this command do you still get 64 GB?

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.