• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-21-2020 10:04 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ed0023dx
Operating System: Microsoft Windows 10 (64-bit)

This laptop (HP ENVY x360 Laptop - 15m-ed0023dx) has two RAM slots:
Memory slot 1: 8GB Micron 3200MHz
Memory slot 2: 4GB SK Hynix 3200MHz
I would like to upgrade the RAM on this system. Is this possible? If yes, then which slot is upgradable and please suggest the product suitable for this laptop?
Thank you.

3 REPLIES 3

‎07-23-2020 02:36 PM

HP Recommended

@AKU14,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎07-23-2020 02:46 PM

HP Recommended

Hi,

Thank you for approaching me. Here is the information you required:

HP - ENVY X360 2-In-1 15.6" Touch-Screen Laptop - Intel Core I7 - 12GB Memory - 512GB SSD + 32GB Opt...

Model: 15M-ED0023DX
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-25-2020 12:18 PM

HP Recommended

@AKU14

 

As per the Service Guide: http://h10032.www1.hp.com/ctg/Manual/c06612241 this Notebook can support up to 16 GB RAM

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.