• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-06-2020 02:14 AM

HP Recommended
Product: HP ENVY x360 - 13-ag0022au
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY x360 - 13-ag0022au

 

 

Hi, I wanna ask regarding of my pc memory issues and i think my memory usage is unexpectedly high when i started up my pc and i decided to upgrade my RAM. So the first thing is, can i upgrade my ram in a HP ENVY x360 - 13-ag0022au or not?

 

If yes then what memory is compatible to my laptop aka HP ENVY x360 - 13-ag0022au?

If no then how to free up my ram so it doesn't get warm when i touch it?

1 REPLY 1

‎05-06-2020 02:56 AM

HP Recommended

Hi,

It is not possible to upgrade the RAM in your notebook as it is onboard, meaning it is integrated in the motherboard (soldered), so there is no slot for any possible upgrades.

https://support.hp.com/us-en/product/hp-envy-13-ag0000-x360-convertible-pc/20270313/model/22488993/d...

Now, the RAM is not heating up the PC. The heat is usually generated by the CPU/GPU so under load the PC will heat up. A lot of modern notebooks are not really laptops anymore as they really can get warm.

Now, there could be something constantly running in the background keeping the CPU under load. You could check the load of the CPU in Task Manager and see if it constantly above 25% or more.

You should also keep the notebook completely updated through Windows and HP support assistant.

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.