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‎09-30-2020 04:07 AM

HP Recommended
Product: Laptop 14s-dk0123AU
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'd like to know if I upgrade my memory by adding another stick to the second slot by myself, will it void my warranty? I still have 18 months left and I want to increase my current memory by 8gb. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2020 11:26 AM - edited ‎10-02-2020 11:27 AM

HP Recommended

@Nate-0125

 

I reviewed your post and I understand that you want to upgrade the memory on the computer and whether it is void the warranty.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can go ahead and upgrade the memory on the computer, and it will not void the warranty unless you break anything on the computer.

 

I checked the specifications of your computer and see that your computer supports up to 16GB of RAM.

 

Refer to the below service guide for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c06242992

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-02-2020 11:26 AM - edited ‎10-02-2020 11:27 AM

HP Recommended

@Nate-0125

 

I reviewed your post and I understand that you want to upgrade the memory on the computer and whether it is void the warranty.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can go ahead and upgrade the memory on the computer, and it will not void the warranty unless you break anything on the computer.

 

I checked the specifications of your computer and see that your computer supports up to 16GB of RAM.

 

Refer to the below service guide for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c06242992

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎10-03-2020 06:34 AM

HP Recommended

Thank you very much for getting back to me, I will carefully proceed with the memory upgrade then 🙂 

Was this reply helpful? Yes No

‎10-04-2020 05:18 AM

HP Recommended

@Nate-0125

 

You're welcome!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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