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‎05-29-2022 12:29 PM

HP Recommended
Product: Desktop-CE7D8NA product ID 003311-10000-00001-AA821
Operating System: Microsoft Windows 10 (64-bit)

I need advice on which type of hardrive/ssd to purchase as I have hardly any memory space. Also, if I do install a new one will I lose my documents etc?

Category:
4 REPLIES 4

‎05-29-2022 07:30 PM

HP Recommended

@Jimmy78uk , welcome back to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  The product number that you provided does not appear to be correct.  Once I have this information I will be able to help you further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎06-01-2022 06:18 AM

HP Recommended

20220601_131134.jpg

 really sorry buy that's all I can find, support assistant has been deleted somehow. I've tried to download it again but it isn't compatible and sends me to a legacy download but there's nothing there.

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‎06-01-2022 06:26 AM

HP Recommended

T1N41EA#ABU

Sorry took me a while

 

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‎06-01-2022 07:34 PM

HP Recommended

Thank you for the additional information, @Jimmy78uk!

 

This is why the Product Number is so important for us to answer your questions.  You posted your question in the Desktop section; not in the Notebook section where it should be.  The problem is, there isn't much information available to us on your notebook.  In fact, the Maintenance and Service Guide doesn't even mention a hard drive or SSD.  This makes me consider that it can't be replaced or upgraded.

 

Please click the "Yes" button if my reply was helpful and "Accept as Solution" if your problem is Solved!!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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