Upper row keys not working (esc, f1-f12, insert, delete)

[Roogiieer]

Sometimes my upper row keys are mostly not working. I am a gamer so the upper row keys are very important. Sometimes they turn on and i can use them but i don't know whats going on.

[Echo_Lake]

@Roogiieer

Thank you for posting on the HP Support Community.

• Have you made any hardware/software changes?
• Have you tried with a USB keyboard?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer and check the keyboard functionality,

Also, use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@Roogiieer

Using an external keyboard you can verify whether it's an internal keyboard issue or software driver related issue.

Did the keyboard diagnostic test pass?

Work on it as per your convenience and keep me posted on the results.