Urgent Follow-Up – Pending Laptop Repair Under Warranty

[jyoti_shinde_12]

Dear HP Support Team,

I am writing to express my concern regarding the delay in the repair of my laptop, which was submitted over four weeks ago and is still unresolved. The device is under an active warranty, yet I have not received any clear updates or support regarding its repair status.

Despite multiple follow-ups, I have only been advised to "wait," without any specific timeline or explanation. This ongoing delay is significantly affecting my daily work and causing considerable inconvenience.

I kindly request that this matter be escalated and resolved within the next 48 hours. 

Please treat this as an urgent request and provide a clear resolution at the earliest.

Sincerely,
Jyoti Shinde
Repair Case Number :- [edited]

[zoey7886]

@jyoti_shinde_12, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding repair case! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I truly understand how frustrating this delay must be for you.

I’ve checked the case details for Repair Case and I can confirm that the required part has already been ordered. Once it arrives, our technician will get in touch and schedule a visit at the earliest.

We really appreciate your patience, and we’re doing our best to get this resolved for you as quickly as possible.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,