Urgent Technical Support Request: Persistent Blue Screen of Death (BSOD) and Failed Automatic Repair

[Khaliloxw]

**Subject:** Urgent Technical Support Request: Persistent Blue Screen of Death (BSOD) and Failed Automatic Repair on HP Pavilion 17

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To the Respected HP Support Team,
Assalamu Alaikum wa Rahmatullahi wa Barakatuh,

I am Mr. Mohamed Khalil Bouitcha, an HP customer, and I am writing to urgently request assistance with a critical issue affecting my HP Pavilion 17 Notebook PC (Serial Number: `Edited).

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Issue Details:
1. Blue Screen of Death (BSOD):
- Upon startup, the following error message appears repeatedly:
"Your device ran into a problem and needs to restart. We’re just collecting some error info, and then you can restart. 100% complete".
- The error references unfamiliar (possibly technical glitch) links:
- https://www.worldsecurity.org/worldsecurity
- https://www.worldsecurity.org/worldsecurity.

2. Failed Automatic Repair:
- After restarting, the screen displays:
"Automatic Repair – Your PC did not start correctly"
with options to "Restart" or "Advanced options".
All attempts to fix the issue have failed.

3. Inaccessible System:
- I cannot access the desktop or use the device in any way.

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Device Specifications:
- Operating System: Windows 10 Home
- Model: HP Pavilion 17 Notebook PC
- Serial Number: Edited
- Processor: AMD A4-5000 APU with Radeon(TM) HD Graphics
- RAM: 6GB
- Manufacturing Date: September 10, 2023
- BIOS Version: F.20 (BIOS Date: August 29, 2013)

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Requests for Support:
1. Error Diagnosis:
- What causes the reference to worldsecurity.org links? Is this a software/driver issue or a hardware malfunction?
- Could this indicate hardware failure (e.g., hard drive, RAM)?

2. Advanced Repair Guidance:
- How to access Safe Mode or use Command Prompt to repair system files?
- Is a factory reset (without data loss) advisable?

3. Critical Updates:
- Check for BIOS updates (current version dates to 2013) or driver updates.
- Are there Windows 10 security patches related to this error?

4. Remote Support or Warranty:
- Can your team perform remote diagnostics?
- If physical repair is needed, what are the warranty procedures (device manufactured in 2023)?

Contact:

Information:
-Edited

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I urgently request your assistance, as this device is vital for my daily work.
Thank you for your prompt attention and support.

Best Regards,
Mohamed Khalil Bouitcha.

[Garp_senchau]

@Khaliloxw, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

This sounds like a serious issue, and I can see why it's urgent. 

Since the automatic repair fails, it’s likely that critical system files are damaged or there’s an underlying hardware issue. Given the age of the BIOS and hardware, it’s also possible that compatibility issues with recent Windows 10 updates are causing instability.

First, try booting into Safe Mode. Try to run sfc /scannow and chkdsk /f /r in Command Prompt to check for file corruption and disk errors. If Safe Mode isn’t accessible, booting from a Windows installation USB and selecting "Repair your computer" might help restore critical system files. 

HP PCs - Windows Safe Mode (Windows 10) | HP® Support

Boot from USB on Windows 10 PCs: A Step-by-Step Guide

Considering the BIOS is from 2013, an update could be beneficial, but since the system isn’t booting, focus on recovery first.

If hardware failure is suspected, running the HP Hardware Diagnostics tool from the boot menu (press F2 at startup) can help identify any issues. If errors appear, replacing the failing component may be necessary. 

HP PC Hardware Diagnostics | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,