Urgently Need Help: Store Sold Me a Demo Laptop, What should I do now?

[Yash142]

tl;dr: Bought a laptop from HP, suspect it's a demo unit due to pre-existing data and games.what should I do next?

Hello everyone, Three days ago (28th March 2024), I bought a laptop from HP in-store, and I believe they gave me the demo unit. When I got home and checked Google Chrome, I found random YouTube and Google searches. I deleted them, thinking they might have tested it before giving it to me. I was informed that, under student benefits, I'd receive an extra year's worth of warranty for just 365 days. To claim this, I need to check my email or HP support within 10 days. However, when I checked the laptop's status, I discovered it has been active since November 17, 2023, with only 7 months of remaining warranty making me ineligible for the student benefits. I tried contacting them via their WhatsApp number but didn't receive any satisfactory response.

While getting bored, I checked the laptop's camera and found pictures of random people, along with a game installed "Asphalt 8: Airborne" with a total runtime of 34 minutes, which I never installed. When I tried calling the store, they said it's the weekend and ended the call without listening to me. Now, I strongly believe they sold me a demo unit, which explains the presence of photos, games, and Google searches. What should I do now? Should I try contacting HP support or visit the store tomorrow? Posting all the attachments below.

https://imgur.com/a/YBHS9dZ

P.S.: It's an official store and I've the bill

[WAWood]

Sorry, but we are just a self-help Community  forum staffed by part-time volunteers not associated with HP.

We have no way to intervene on your behalf in this issue.

You will have to contact where you bought it and arrange for a return -- either for a replacement or a refund.

Good Luck