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‎04-13-2019 01:42 PM

HP Recommended
Product: hp ac033-tx
Operating System: Microsoft Windows 10 (64-bit)

My laptop has two usb on left side(3.0 , 2.0) and one on right side(2.0). The two left side port have stopped working. When I run the hp diagonistics on usb port It shows Failure ID: 9W7B6K-7PA9K7-XD7WMG-8D6203. What does this mean?? How to make them working?

1 REPLY 1

‎04-14-2019 02:07 PM

HP Recommended

@no-mans-land,

 

Thank you for posting your query on HP Community,

 

As you have run the test on the USB port which has failed with an error failure ID: 9W7B6K-7PA9K7-XD7WMG-8D6203

 

Failure Code: 434

 

Error message: USB Failure.

 

This clearly indicates a possible hardware failure. I would recommend you contact our HP support team for further assistance.

 

HP Support team can be reached on www.hp.com/contacthp

 

Let me know how it goes for further assistance!

 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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