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‎08-26-2019 09:15 AM

HP Recommended
Product: HP 15 r005tx
Operating System: Microsoft Windows 10 (64-bit)

Hello...my data cable was connected to the laptop and someone put his hand with full body weight on the usb and now its very loose and disconnecting continuously...this is the usb port which is connected to the motherboard...can it be replaced ???....or it will be like that forever 

1 REPLY 1

‎08-28-2019 11:45 AM

HP Recommended

@Sammy94

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer.
As USB port is not stable. I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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