• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-18-2023 12:47 PM - edited ‎04-19-2023 02:50 AM

HP Recommended
Product: HP Pavilion 15 Laptop PC 15-eh2000 (4V3L7AV)
Operating System: Microsoft Windows 11

Hi, I bought a brand new usb audio device (Behringer UMC204HD), after following the installation guide step by step, I found out that the device is working, but is not detected by OS or apps.

Seems like the usb port is not supporting data on thunderbolt. The audio device is on when connected, audio input and output are working. The Behringer control pannel says no devices connected.

Connected to an other laptop is working properly. 

1 person had the same question
2 REPLIES 2

‎04-18-2023 02:00 PM

HP Recommended

@Alastair13 

 

The specs of your machine is

 

            https://support.hp.com/us-en/product/hp-pavilion-15-laptop-pc-15-eh2000/2101006253/document/ish_6338...

 

It does NOT have Thunderbolt port, only has (1) USB 3.2 Gen 2 Type-C port; 10 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep & Charge)  port.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-19-2023 02:47 AM

HP Recommended

Thanks for reply. I say "thunderbolt" by mistake.

The audio device is USB 2.0 compatible, has a USB type B port, and a USB cable with one type B connector, and type A connector at the other end.

The audio device switch on when connected , so power line it's ok.

But there is no data link, the software can't detect the device. 

I try the same connection with other laptop and everything works.

So I desume there is something wrong with the HP laptop USB port. 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.