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‎10-14-2020 05:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi community. I have chatted with 3 agents about my hardware issue and I would just like to have my device serviced so it can be fixed. The issue is "Machine Check Exception" which is a hardware issue. I have done factory reset twice, after recommendations from 2 agents, and the problem persists. The laptop is 2 months old and the issue started randomly 2 weeks ago. Now the BSOD is every time I use my laptop. Can some one please help me get my laptop fixed by a technician using my warranty?

 

Thanks,

Stephanie 

1 REPLY 1

‎10-14-2020 06:20 AM

HP Recommended

Start here and navigate through. You will need your serial number. Do not post that here:

 

https://support.hp.com/us-en/computer

 

The Forum has no direct link to warranty service you must make a claim through the portal I linked. 

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