Using Zoom Video not working with HP TRUEVISION HD Integrated Cam on and Envy 360

[iauditman]

Using Zoom for meetings, my HP Truevision HD camera will not work.  When I try to set the video option in Zoom, it flips back and forth between YouCam 9 (Essentials), HP True vision, and the external Logitech camera I installed.  

It won't stop oscillating back and forth long enough to let me specify the capture device in zoom.  I've tried installing and uninstalling software, rebooting, and every other tactic but nothing seems to solve this "loss of video" during meetings problem. 

[praveen196]

@iauditman Welcome to HP Community!

I understand that you have webcam issues with your laptop.

Please try updating BIOS and check if that helps.

Update BIOS using this link.

🎥https://www.youtube.com/watch?v=4Mn8f0oS6iM 

Refer to this article to troubleshoot webcam issues.

Let me know the outcome!

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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