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‎08-30-2022 08:14 AM

HP Recommended
Product: HP Spectre x360 - 13-aw0023dx
Operating System: Microsoft Windows 11

I'm using a Dell USB docking station with my HP Spectre x360 convertible. I have two monitors and network connected through the docking station. Most of the time the system works fine, but it frequently loses the network connection or the system can get very slow, to the point of having to restart the system. All the docking station firmware is updated to the latest version. I do not have any of these problems when the laptop is not connected to the docking station and I'm accessing the network via wifi. Any suggestions as to what the cause of the problem may be.

4 REPLIES 4

‎08-30-2022 01:58 PM

HP Recommended

@Jam_Koe 

 

All I know is the Dell dock is not compatible with you HP Spectre. HP has many docks but at this time none of them is compatible with HP Sprectre machines (officially). The list is

 

             https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

 

Regards.

 

 

BH
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‎08-30-2022 06:25 PM

HP Recommended

Try checking with Dell in case there is a firmware upgrade for their dock. Even though as mentioned it may not show as compatible it's worth having a check.

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‎09-06-2022 09:17 AM

HP Recommended

Thank you for the information. I had thought/hoped that the docks were somewhat generic and work with any laptop. Guess I was wrong. Thanks again!

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‎09-06-2022 09:18 AM

HP Recommended

Thanks, I'll give that a try, even if it is a long shot. 

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