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Sergio_11
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VRAM Ryzen 7 4700U

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15s-eq1000 (15s-eq1079nl written on the back)
Microsoft Windows 10 (64-bit)

Hello, i bought a notebook these days with 16gb of ram and Ryzen 7 4700U, today i received it but i'm really frustrated because it only has 512Mb of VRAM and Windows doesn't allocate more memory when necessary.

The bios is very bad, i can only changes very simple things such as boot priority and the date; on notebooks of other brands there is an option to change the amount of the dedicated memory and i NEED this option because some programs crash because the little memory (it seems that Windows fails to set the correct amount of memory using some programs).

 

Can you give me a bios version that allow these option please? I can't work with less than 1 or 2gb of vram and i need also to use other operative system so i don't care that windows automatically set the memory.

 

Thank you.

 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Sergio_11

 

Welcome to HP Support Community


I would like to help

 

HP Pc’s uses a customized BIOS setting (Tattooed BIOS) of which some features including overclocking and increasing the VRAM are locked.

 

This is done in the best interest of safeguarding the PC for the optimal performance and not to cause any extensive component failure.

 

To conclude, the VRAM on your PC is already shared with a specific value and its locked and cannot be changed.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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