Vcard Issue

[Domz19]

Good Day!

I got an issue with my vcard\vram, when I check it on "dxdiag" under "Display" tab, the Vram/Vcard is Intel UHD Graphics 620 with just 128mb display memory. Why it isn't AMD? I got Graphics Chipset AMD Radeon R5 M435 2GB and the Laptop is brand new but everything loads very slow, I think this is what's causing the problem with my system. 

Any resolution with this one?

Thanks

[iomare]

Hi,

It is normal, as the display is using the Intel graphics.

If you look under Render TAB you will see the AMD card.

Can you provide the exact model or product number so I can take a look at the specs of your PC. Here is how to find it (not serial)

https://support.hp.com/us-en/document/c00033108

Let me know,

David

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[Domz19]

I think it's just : HP Laptop 14-Ck0xxx

[iomare]

14-ck0XXX is for the whole series of which that model is part. The actual model will be something like 14-ck0020tx or similar.

You can also provide the product number instead of the model number.

Regards,

David