Very bad experience with HP laptops

[gamer3557]

Ever since I got an HP laptop, it has been very bad.

There are many problems, such as the battery dying overnight if the laptop is put to sleep with 60% battery or less, internet adapter sometimes not being detected, and the worst problem is that if I hold a key for too long, even when I stop pressing it, the laptop will still register it as being pressed until I press it again. 

I have searched everywhere for fixes, and all of them say drivers or defects. Drivers are all up-to-date, so it must be a defect.

Could anyone help me solve these problems?

[Irfan_06 · Accepted solution]

Hi @gamer3557,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing multiple issues with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Kindly refer to the steps on this link to update the BIOS for your Laptop and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[gamer3557]

OK so I'm pretty sure this is a problem with Windows as the fixes didn't work.

[Irfan_06]

Hi @gamer3557,

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

This issue might require one-on-one interaction to fix it.

I have sent you a private message with this information. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support