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‎09-12-2026 01:26 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T53AV)
Operating System: Microsoft Windows 11

I am experiencing a recurring hard ware isue where my laptop falsely detects that the lid is closed, causing both internal display and external HDMI outputs to shut off while laptop is still running (sound working and fans running) from my observations, issue is connected to hall sensor, I have also found out that this was a chronic issue in this series, 
Issue starts when pc starts to generate heat,(Noter I do have an laptop cooler)

Key points, Setting "when I close the lid " do nothing in windows power options doesn't change anything, indicating the isue is directly at the Embedded Controller EC hardware layer, hall sensor issue,

Blakcouts starts to happen after laptop runs for a minute

Issue itself is, from what I have specaluated, thermal degradiation on the IR / Hall Sensor sub-board, Part LS-M78IP/ N42551-001

My questions to support; 

Can HP supply or authorize the direct part replacement for the LS-M78IP/ N42551-001 sub board module directly , without requiring a complete motherboard replacement

Are there any BIOS or EC firmware patches for victus 16s series that adjust lid-sensor for this

What are the offical HP authorized service options for out of warranty sub board replacements

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