Video Memory Check Failed

[CriminallyVu1ga]

Have been getting random shutdowns and restarts. Ran HP Diagnostic and memory check failed with Failure ID: MBW1b3-B3HBMC-QFFX0J-Q2rV03

[Raj_05]

Hi @CriminallyVu1ga,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are encountering a "Video Memory Check Failed" error on your OMEN 25L Desktop GT12, it typically indicates an issue with the video memory or the graphics card. Here are a few steps you can take to troubleshoot the problem.

• Restart your computer: Sometimes, a simple restart can resolve temporary glitches or conflicts. Restart your computer and check if the error persists.
• Update graphics drivers: Outdated or incompatible graphics drivers can cause various issues, including video memory errors. Visit the official website of your graphics card manufacturer (NVIDIA or AMD) and download the latest drivers for your specific graphics card model. Install the updated drivers and see if it resolves the problem.
• Check for overheating: Overheating can cause video memory errors. Ensure that your computer's cooling system is functioning properly and that the fans are clean and free from dust. Consider using software tools to monitor your system's temperature and make sure it stays within acceptable limits.
• Reseat the graphics card: Turn off your computer, unplug the power cord, and open the case. Locate the graphics card and carefully remove it from the slot. Reinsert it firmly, ensuring it is properly seated. Close the case, reconnect the power cord, and start the computer to check if the error is resolved.
• Test with a different graphics card: If possible, try using a different graphics card in your system or install the existing card in another compatible computer. This will help determine if the issue lies with the graphics card itself.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support