Volume button on side of HP Pavilion x360 stuck

[lukejsdavis]

The volume button at the side of the laptop seems stuck (it doesn't look stuck, in that the 'up' and 'down' buttons look equally un-pressed-down, but it's acting as if it is). The volume keeps decreasing down to zero, and the only way to solve it is to hold on the 'up' volume control on the side of the laptop, apart from when that then increases the volume. This has been happening on and off for months now, and it is getting very irritating and making the laptop difficult to use. How can I disable the volume buttons on the side of the laptop, as they are useless anyway owing to the f7 and f8 keys? 

[Riddle_Decipher]

@lukejsdavis Here's what I suggest you do:

Reinstall the Audio drivers using the below steps:

1. Confirm that the computer is connected to the internet.

2. Click Start, type device into the search field, and then select Device Manager from the list.

3. Grant permission to continue, if prompted.

4. Click the + (plus) sign next to Sound, video and game controllers in the Device Manager window.

   
   Figure: Sound Device in Device Manager

   
    

5. Right-click the name of the audio device listed under Sound, video and game controllers, and then click Uninstall (delete this driver) and click ok.

6. Restart the computer for it to automatically reinstall the driver for the audio card.

7. If you continue to have issues, update the BIOS, Chipset, Audio drivers using the HP website: Click here to find and install the same.

Click here and check if the audio interface changes using the function keys

And if these images help you resolve the issue: Click here

The last thing we'll need to do is run an extensive hardware test to identify the issue:

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.
• If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.