Vram & Shipping time - HP 15z-eh000 (AMD 4700U model w/ 8gb)

[SoloCamo]

Hello all, 

Two things - first off, I tried to give HP another shot by ordering what I believe was a great black Friday deal, the AMD 4700U based HP 15z-eh000.  I spoke to a rep prior to my shipping date (just a few days before) as the pc is not at the assembly stage.  They said it would be built on that date.  Still not showing anything and a delivery of 12/22?  Yea, ok.

It's been near a month and no movement at all on the order.  Yes, it's "customized" but if a backlit keyboard and wifi adapter change cause a major delay it would sure be nice to be notified of it.  I dug into HP's record with shipping and it looks like I'm not the only one with issues so I suppose I can take solace in that fact - but this is just ridiculous and getting ahold of any one in support is near impossible.  I'm already likely to try and move forward with a cancellation as is.  That said, please see my VRAM concerns below the picture:

Can someone please clarify the actual vram allocated by HP's spec for use by Radeon 7 APU?  The scarce thing's I've found say 512mb and not increasable via BIOS?  Is that actually the case because that's pathetic when the gpu itself is specified to be able to use up to 2gb. 

I've got a sub $300 lenovo G50-45 from 2014 with a A8 6410 that I could dedicate 1gb of system memory to it.

This APU at 15w is considerably more capable (by orders of magnitude) and I'm limited to vram from the 2007 era?

It's not that I expect this to be a gaming beast but this is being ridiculously gimped if true.  I've got an older but very capable main desktop for the heavier stuff (4790k @ 4.6 / 32gb ddr3 cas10 2400 / uv'ed & oc'ed Radeon VII) for that but I wanted to play some modernish games on the go and 512mb is just not enough.  1gb is already a problem in remotely recent titles.

Sorry for the rant but this whole process has been a nightmare.

[banhien]

---

@SoloCamo wrote:

...  I spoke to a rep prior to my shipping date (just a few days before) as the pc is not at the assembly stage.  They said it would be built on that date.  Still not showing anything and a delivery of 12/22?  Yea, ok.

...  Can someone please clarify the actual vram allocated by HP's spec for use by Radeon 7 APU?  The scarce thing's I've found say 512mb and not increasable via BIOS?  Is that actually the case because that's pathetic when the gpu itself is specified to be able to use up to 2gb.

---

@SoloCamo 

Two things

1. Shipping: I know all vendors including HP are trying to do their best to bring their products to customers. But with on-going Covid-19 pandemic, everything is unpredictable. I believe high priority now is vaccine therefore only God knows when things would be going back to normal.

Please wait, it will come. Hope this makes sense.

2. VRAM: You will get up to 2GB but this is controlled by system automatically depending on available system RAM and workload, no intervention from user.

Regards.