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‎09-29-2023 01:00 AM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1E8AV)
Operating System: Microsoft Windows 11

My Ctrl and W keys have stopped working. They seem to be... dead somehow? i don't know why. i want to get them replaced/fixed. I'm out of warrantee so I understand it may cost money, but i desperately need both keys lol

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2023 05:44 AM

HP Recommended

Hi @omen3060,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that this is a Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have the option to schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-04-2023 05:44 AM

HP Recommended

Hi @omen3060,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that this is a Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have the option to schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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