WARRANTY BUT NO HELP ACCTS CNTRLED BY OTHERS NO HELP USED MY PHONE TO GET CODE BUT THEN DENIED

[tnola123]

HAVE WARRANTY 5 DAYS LEFT   BEGGED FOR HELP HERE MONTHS AGO AND BEFORE THAT  NO HELP

 NO HELP ACCTS CNTR0LLED BY OTHERS NO HELP

USED MY PHONE TO GET CODE BUT THEN DENIED USE OF THAT PHONE IN TGHE VERY SAME ACCOUNT

I WAS HACKED THROUGH XBOX WITH SOME ONE ELSES NAME AND PHONE NUMBER   GAVE INFO TO XBOX....NOTHING

GAVE INFO TO HP   NOTHING.....GAVE INFO TO MICFROSOFT NOTHING.....

[edited]

I AM DYING   5 DAYS LEFT ON WARRRANTY AND NO HELP

[VikramTheGreat]

Hi @tnola123,

Welcome to the HP support community.

Could you elaborate on the issue for better understanding, and what code you are looking for?

Please help us with the Unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[tnola123]

NO WAY TO REACH MICROSOFT-NO WAY TO GET ANY HELP AT ALL

NO WAY TO GET MY ACCOUNT BACK

HACKED BY SOME LADY IN NORTHERN PA THROUGH THE XBOX ACCOUNT SHE SET UP IN MY ACCOUNT....AND NOW THEY HAVE EVERYTHING

NO WAY TO USE MY PHONE NUMBER---SAYS ALREADY TAKEN

NO WAY TO CHANGE EMAIL....WILL NOT ALLOW----on old computer....with implications for the computer below

TO HP----

WHEN I CLICK ....CHAT....BLUE CIRCLE SPINS FOR HOURS

SUPPORT = 

Access Denied

You don't have permission to access "http://support.hp.com/wcc-services/s/auth/validate/cc/us/lc/en?" on this server.

Reference #18.893ed717.1753622877.267ea2e2

https://errors.edgesuite.net/18.893ed717.1753622877.267ea2e2

PHONE   800 334 5144  =   'NOT WORKING/NOT AVAILABLE  AT THIS TIME'

WAIT TIMES = DAYS.....NO WEEKENDS.....

LAST DAY OF WARRANTY   NO PHONE SERVICE FOR YOU...SO I HAVE A NON WORKING COMPUTER WITH ABSOLUTELY NO WAY OF FOLLOWING YOUR IMPOSSIBLE TO FOLLOW INSTRUCTIONS TO FIX    Y O U R   MISTAKE

COMPUTER HAS NO ABILITY TO RECORD LIVE MUSIC PLAYED ON ANY INSTRUMENT....ONLY SPEECH OR CONVERSATION WHILE SITTING AT THE PIANO BUT NO SOUNDS FROM THE PIANO.....

WAIT A LITTLE LONGER....FEW WEEKS OR A 2 MONTHS AND I WILL HAVE GONE SOMEWHERE WHERE YOU CAN NOT REACH ME BUT MY ESTATE HAS INSTRUCTIONS TO SPEND A FINITE AMOUNT OF MONEY FILING CHARGES AGAINST YOU FOR FALSE SALES OF THIS UNIT...

YOU SHOULD BE ASHAMED....YOUR EMPLOYEES GIVE **bleep** 385 8958....AS YOUR NUMBER.....NOT THAT I MAY NOT NEED A MEDICAL ALERT DEVICE IN A COUPLE OF WEEKS.....METASTATIC PROSTATE BONE CANCER WILL TAKE ME....BUT I HAD HOPED TO LEAVE MY FAMILY SOME RECORDINGS....HP IS MAKING SURE THAT WILL NOT HAPPEN

I HATE MY hHP LAPTOP WITH MICROSOFT IN IT

HP Laptop 17-cn2283st (8Q3J6UA)

Serial: 5CG42441XF

Product: 8Q3J6UA

MICROSOFT IS THE WORST COMPANY IN THE WORLD, AFTER HP, COMCAST AND AMAZON - FOR CLARITY

CC INSTAGRAM, FACEBOOK, OTHER MEDIA, CNN, AP, REUTERS, BILL GATES FOUNDATION

AND OF COURSE THE PA AG FOR CONSUMER AFFAIRS, BBB SOUTH CENTRAL PA, YELP, REDDITT, (JUST CAN'T DO X)

HOPE YOUR LIVES TURN AROUND....FOR ALL THE GOOD WORK YOU DO.....YOU THINK YOU  COULD MAKE A COMPUTER THAT RECORDS MUSIC SO A PERSON'S GRANDSONS COULD HEAR HIM PLAY A FEW SONGS...OR READ THE DRAGONFLY STORY TO THEM...

IT'S JUST NOT RIGHT --- WHAT YOU ARE DOING WITH THIS IS WRONG

HP AND MICROSOFT ARE DEFINITELY NOT CONSUMER FRIENDLY AND SEEM TO ONLY CARE ABOUT HOW TO HURT PEOPLE.....FROM THE INSIDE OF MY SHOES

th....I will not see this Christmas....I do not have time for this.....going out

[VikramTheGreat]

Hi @tnola123,

We're deeply sorry to hear about the difficult circumstances you're facing and understand how frustrating and painful this entire experience must be. At HP, we care about your concerns, and we want to help you in every way possible with your PC. 

What HP Can Help With:

Your HP warranty covers hardware-related issues. While it does not include protection against viruses or hacking, we can certainly help guide you through steps to reinstall (re-image) Windows and restore your system to its original factory condition.

This process will:

• Remove all malware or unauthorized access
• Reset your system to a clean, working state
• Allow you to reinstall the recording or audio software to capture music as you intended

What You Can Try Right Now:

If your PC is turning on, follow these steps to re-image the PC yourself:

1. Back up any personal files if possible (to a USB or external drive).
2. Turn off the PC completely.
3. Turn it back on and immediately press F11 repeatedly until the HP Recovery screen appears.
4. Choose:
   → Troubleshoot
   → Recovery Manager / Reset this PC
   → Select "Remove everything" and follow the prompts.

This will completely reinstall Windows and remove any malware or third-party access.

⚠️ Please ensure that you're connected to power during the process. The reinstallation may take 30–90 minutes.

Important Next Steps After Reinstallation:

• Install a strong antivirus such as Norton, McAfee, or Malwarebytes.
• Create a new Microsoft account not linked to the compromised one.
• Avoid using your previous passwords or emails that were hacked.
• Enable Windows Defender and Firewall protections.
   

I hope this helps. 
 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat