WARRANTY EXPIRED IN BRAND NEW LAPTOP

[divyesh4]

I RECENTLY ORDERED HP AMD RYZEN 5 HEXACORE 5500U LAPTOP BUT ITS WARRANTY EXPIRED ON 11-04-2025. BUT I RECEIVED IT ON 19-07-2025.

PLEASE HP SUPPORT CENTER HELP ME WITH THIS,

[Hawks_Eye · Accepted solution]

Hi @divyesh4 

Welcome to the HP Support Community! We're here to help you get back up and running.

The warranty at times gets accounted for in the shell life period as well.

We have a few steps to upload your invoice to get the warranty updated.

Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty

Select the country/region where the computer was purchased, type your serial number, and then click Submit.

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

2. Type your contact information, and then select a Dispute reason.

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

4. Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16

 Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Hawks_Eye]

@divyesh4 

 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye

[Nordvall]

I need help with this. I bought my computer in Sweden in NetOn Net now in september but my warranty check says that the warranty just last to december 2025 because it started 30 november 2024. I followed your link to warranty check but there is no link to Dispute. What do I do?

[Hawks_Eye]

Hi @Nordvall,

Welcome to HP Support Community,

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I need some information to assist you better which cannot be shared in public.

Could you please send me these details via private message? I'd be happy to assist you in getting the warranty fixed.

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode/ Zip code: 

Email: 

Complete invoice, which contains the serial number of the unit with date of purchase

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye