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HP OMEN 15.6" Intel® Core™ i7 GTX 1060 Gaming Laptop - 1 TB HDD & 128 GB SSD
Microsoft Windows 10 (64-bit)

Hello. About half a year ago i bought this notebook and it was working amazingly. But lately i saw a problem with the keyboard lighting. Whenever i apply pressure (like pressing one of the keys) on the area of the keyboard where the [A] , [Caps Lock] and [SHIFT] keys are located the WASD keys section would just turn off. when i stopped touching it the lights would sometimes come back on but sometimes turn off and then i would have to go to the omen command centre to reset it. I think this might be a circuit error but i am not sure. I also realised that it wasnt just me pressing the keys. I pushed down the notebook between the keys and it did the same thing. Please Help! 

1 REPLY 1
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@BigMan634,

 

Thank you for posting your query on HP Community,

 

As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Jeet_Singh
I am an HP Employee

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