WD External Hard Disk not detected

[blessan]

I recently bought Hp Pavilion 14-ce3007ne, i5, 512GB SSD, but when i tried to connect my WD External Hard Disk it's not being detected, nor is it being shown in the disk management. The hard disk is working fine in other laptops/computers.

Also flash drives are detected. Also I tried connecting a seagate hard disk but not detected.

windows os10

Can somebody please help...😓😥

[Echo_Lake]

@blessan

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you checked with different USB ports?
  Sometimes, simply disconnecting and reconnecting the USB device to the computer can solve the problem:
• Have you tried with different Flash drive or Hard drive?

While you respond to that, let's try these steps: 

1. Use the following steps to uninstall USB Root Hubs:

   1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

   2. In Windows, search for and open Device Manager.

      The Device Manager window opens.

   3. Double-click Universal Serial Bus Controllers to expand the list.

      Figure : Universal Serial Bus controllers list in Device Manager window

      

   4. Right-click the first USB Root Hub in the list, then select Uninstall.

      Figure : Uninstall selection in the Device Manager window

      

      Click OK to confirm.

   5. Continue uninstalling all USB Root Hubs listed.

   6. Close Device Manager and restart the computer.

   7. If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.

   8. Reconnect the USB device that was having problems and test it to see if it works.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.