• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-31-2020 04:28 PM

HP Recommended
Product: Pavilion Laptop 15-cs3 GOLD
Operating System: Microsoft Windows 10 (64-bit)

Hello. I bought this laptop today and it seems to have great features, but the printing on the gold keys is so light as soon as the room dimmed a bit I could no longer read the keys. Of course I assumed with this setup there has to be a backlight, and the quick start guide says f4 is the keyboard backlight key. No key works, even when holding down the function key also. If this does not have a backlight, besides being crazy, it is unworkable and I will have to return it. Please help.

2 REPLIES 2

‎01-31-2020 06:51 PM

HP Recommended

@Mikerugg 

 

What EXACTLY is your Pavilion Laptop 15-cs3 GOLD  ?  Please use the following instructions to find out the model/product of your machine:


     https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).

 

Does it have backlit symbol/icon on f5 (f4 ?).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-01-2020 12:23 AM

HP Recommended

Hi,

If the F5 key has the backlight symbol on it, it means it has backlight. If the F5 key has no symbol on it, it means it has no backlight.

backlight symbolbacklight symbol

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.