• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-23-2020 07:59 AM

HP Recommended
Product: 15 series

I wanted to purchase a 2 year extended warranty + Accidental Protection Plan for my new HP 15 series laptop. When I contacted HP customer care at the 1800 number, they told me that they do not provide that service and gave me number of one Mr. Dev who was very informative. He then sent me an email with a quotation from ARM INFORSERVE PVT. LTD who is a third party dealer. I wanted to know whether this company is genuine and authorised to offer such a product. Also whether the service they offer is good and efficient since the quote is for Rs. 11,500 (for 3 years).

Should I go in for this additional warranty considering my children will be using the laptop for their online schooling?

Pls advice 

Tags (1)
2 people had the same question
3 REPLIES 3

‎09-23-2020 09:48 AM

HP Recommended

Your laptop should be eligible for a Carepack extended warranty through HP. Check that out here:

 

https://www8.hp.com/in/en/support-drivers/carepack-services.html

Was this reply helpful? Yes No

‎09-23-2020 10:11 AM

HP Recommended

Thank you for your prompt response. Accessed the website but the hyperlinks from there do not connect. 

Are you aware if the service centre I mentioned in my query is authorised by HP for Mumbai - India?? 

Was this reply helpful? Yes No

‎09-23-2020 10:57 AM

HP Recommended

Don't accept anything but an HP Carepack. 3rd party warranties are dubious.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.