Warranty Claim Submission

[MG240]

My HP Portable SSD P500 has stopped connecting to my Windows 11 PC.  I have tried different ports and different USB cables but it no longer mounts.  I want to make a warranty claim and can't get past the Serial Number screen.  The device clearly has a S/N and a P/N and neither one is registered with HP.  Does anyone have a way to get past the S/N screen to get help?

[Kuroi_Kenshi]

Hi @MG240,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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Best regards,