Warranty Claim on my HP Omen laptop? Why is this impossible?

[izunin]

Hi,

This is proof I have warranty available: https://i.imgur.com/dT2NDx8.png

It says they don't service this laptop anymore, I don't understand how this can be. This laptop is hardly a year old and the warranty means nothing? 

I have an issue with the LCD panel where these marks are coming up: https://i.imgur.com/1tMWjgX.jpg

I don't even know what this is, but I'd like it replaced.

[CherylG]

Fill in the form here and click "Show Options" button:

https://support.hp.com/us-en/contact-hp/product/OMEN-by-HP-17-w100-Laptop-PC/12499486

[izunin]

This link doesn't work. Once I out the details in, it says it is no longer available for service. I even posted a picture showing this issue.

I need the contact details of HP but I can't get them. I need their UK support number of email address.

[CherylG]

@izunin

I was looking at your first photo with Product Number. If I'm not mistaken you bought a refurbished  laptop-the R on the end. A refurb usually has a 90 day warranty.

[izunin]

@CherylG

If that's true, I'm surprised because there was no indication. The HP Support application also says I have until December this year in the Warranty.

Nothing on the site says it doesn't have a Warranty, it says it does, just that it says that they don't service the laptop. If I had to guess, there's a mistake on the website when trying to reach support from the UK.

[CherylG · Accepted solution]

UK Support:

http://www8.hp.com/uk/en/contact-hp/phone-assist.html