Warranty Coverage And Battery Replacement

[nhkhai]

Hi I have tried to call the HP support line for assistance to get my laptop battery replaced under warranty as it is still within the warranty period.

I had previously spent a lot of energy and time to clarify that explain that I want an extended care pack that includes everything including a battery replacement. I was quoted a corresponding care pack and I purchased it. After purchase and activation, I verified that the status writes that N-CSR Battery replace as one of the deliverables. 

When I called HP support line to get the laptop battery replacement, I was told that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. I was then subsequently quoted a hefty sum of $142.73 for the battery replacement! Why is that the case?? 

My laptop has is a 1000 cycle long life battery and it is non removeable. It should be replaced under warranty! 

Pls help. Thanks.

[praveenbv]

Hi@nhkhai,

Welcome to the HP Support Community!

HP Consumer Notebooks - Understanding Battery Warranties for Consumer Notebooks link

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!