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‎12-02-2021 04:40 AM - last edited on ‎12-02-2021 11:30 AM by Moderator

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I have registered complaints regarding the battery replacement, Case Nos. [[Personal Information Removed]] I have talked over call the toll free number, visited the service center and no one has given a clear response to my problem. Each time I had to invest a lot of energy and time to explain my problem and that I had purchased an extended care pack of 2 years. Everyone responded with the same response that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. Still the problem has not been resolved.  Customer care people are not ready to help. HP has created scam of extended warranty. They are not offering any help to customers. What is the exact issue? It is even explicitly stated on this website given by HP itself:  https://support.hp.com/in-en/document/c05843717

mine is a 1000 cycle long life battery and it is non removeable. It should be replaced under warranty.

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1 REPLY 1

‎12-03-2021 10:18 AM

HP Recommended

This is a duplicate of your other thread.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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