Warranty Coverage and battery replacement

[Dasariaravindh]

I have registered complaint regarding the battery replacement. I have talked over what's app, no one has given a clear response to my problem. Everyone responded with the same response that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. Still the problem has not been resolved.  What is the exact issue? It is even explicitly stated on this website given by HP itself:  https://support.hp.com/in-en/document/c05843717

mine is a 1000 cycle long life battery and it is non removeable and also written under warranty conditions that it has N-CSR Battery replace(check below picture). It should be replaced under warranty. Each time I raise a complaint and explain my problem, hp fails to understand it's customer problems and satisfy it's customer service. I've been really disappointed. I wish i bought some other brand which would be cheaper and better.

[iomare]

Hi,

the doc you link is for Buisness notebooks which yours is not.

This is the doc you should be looking at

https://support.hp.com/nz-en/document/c06475408

Hope it helps,

David

[Dasariaravindh]

What about the screen shot which I had attached. It has mentioned that the return is applicable And I got it from HP support under my warranty details which shows details about my laptop.

[iomare]

Yes. I believe it means that the battery will be replaced if it has manufacturing defect.

As stated in doc

"The battery warranty and HP Care Pack with Battery Support only covers failures resulting from defects in materials or workmanship"

Hope it helps,

David

[Dasariaravindh]

I believe there is no mention about manufacturing defect in the given screen shot as they only mentioned about battery replacement.

[iomare]

The screen shot does not seem to give many details, so I believe the actual document I linked above is what the support agents refer to.

Regards,

David

[Dasariaravindh]

I believe that reduce in battery performance before its completion of maximum life cycles is to be considered under manufacturing defect. If not maximum life cycles, at least it should have Cycle count of 70% before any defect. But my battery has 438/1000 cycles only and has an problem. Is this not considered as an manufacturing defect?. Will you just say it's not under our policies and leave away. If that's the case, then how hp is considered as an reputed company?. I would bought asus which gives me more features than hp but I thought hp service would be better.