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‎11-20-2021 10:20 AM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14-dh0045tx
Operating System: Microsoft Windows 10 (64-bit)

The laptop battery has not even completed half of the life cycles and it is not giving backup. The cycle count is 316/1000. And the full charge capacity is shown at 55%. I had purchased an extended care pack. The customer care responded that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. The battery should be replaced under warranty.

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1 person had the same question
1 REPLY 1

‎11-20-2021 12:42 PM

HP Recommended

Hi @SagarAgrawal,

 

That is not something that we, who are also HP customers, can help you with.

 

You will have to contact HP directly about this.


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