Warranty Coverage on laptop battery [replacement]

[Pieralo]

I have registered many complaints regarding the battery replacement. I visited the service center and have talked with operators, and no one has given a clear response to my problem. Each time I had to invest a lot of energy and time to explain my problem and that I HAD PURCHASED AN EXTENDED CARE PACK.

Everyone responded with the same response that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. Still the problem has not been resolved.  What is the exact issue? It is even explicitly stated on this website given by HP itself:  https://support.hp.com/in-en/document/c05843717

My battery it is non removeable. It should be replaced under warranty.

[praveenbv]

Hi@Pieralo, Welcome to the HP Support Community!

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!