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‎01-09-2023 04:57 PM

HP Recommended
Product: HP ENVY 17 Laptop PC 17-ch2000 (4U9X7AV)
Operating System: Microsoft Windows 11

Help!  I purchased my HP Envy laptop from COSTCO Dec 30, 2022, and the warranty expires in September.  I've tried all the stated "dispute warranty" options.  After I entered the serial number the first time, it "checked the warranty" and said 9 months; below it had a "dispute warranty" button, but it and the form were inactive.   All subsequent attempts, including links people have provided in this forum, simply bring up confirmation of my "9 month warranty", and have NO option to dispute.    I have tried "Support" and "Contact us", but there are no options TO contact anyone at HP, except going to a service center.    How to do I get through to HP and get this corrected?  Thanks!

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1 REPLY 1

‎01-12-2023 07:41 AM

HP Recommended

Hi @bsrosell,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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