Warranty Does not match Purchase Date from Best Buy and HP international Warranty

[Donotspam_HP]

Hello,

I purchased HP 16.1 Victus from Best Buy on 12/27/2021 from Best Buy.  On my vacation in Thailand 11/21/22 the CPU fan stop working.  I called local HP (HP Thailand) and worked with tech support using BIOS diagnostic tool got the error code for fan #1 not spinning, Q31X62-BOHBA5-MFPV4K-J3J703, the case# is [Personal Information Removed].  Since this laptop is not sold in the country and takes more time .  I flow back to US with the laptop and have been trying to contact HP USA,  After the automatic system got the serial number the phone always cut.  I check the website and it stated the the warranty already expired on 11/27/2021.  I drove to Best Buy and checked with them and got the prove that It was purchased on 12/27/2021.   The Geek Squad advised me to keep try contacting HP.   That is why I am here.

[Anand_Andy]

Hi @Donotspam_HP,

Welcome to the HP Support Community

I understand need help with your warranty getting updated on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP PCs, printers - Dispute a warranty status

I hope that answers your concern adequately. Let me know!

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