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‎08-28-2020 11:56 AM - last edited on ‎08-28-2020 01:52 PM by Retired

HP Recommended
Product: HP Pavilion - 15-cc178cl
Operating System: Microsoft Windows 10 (64-bit)

Hello my laptop battery has failed and I have an extended warranty as below but I can't reach anyone as the warranty does not seem to be updated on your system. Please advise!!!!

 

 Part Number: 2DS94UA

Product Name: HP Pavilion - 15-cc178cl

Serial Number: [Personal Information Removed]

Warranty TCE Extension: 12 Months (from 9/25/2017 TO 9/24/2020)

2 REPLIES 2

‎08-29-2020 08:19 AM

HP Recommended

@TriniLawrence

Welcome to HP Community

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎08-29-2020 08:25 AM

HP Recommended

Many thanks. I also got a similar private message from a Moderator. I anxiously await contact from someone who can help.

 

-Lawrence

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