Warranty Issues - Bad Keyboard

[KIngCurt]

I bought laptop direct from HP during a promo in February '20. I selected specific upgrades including back-lit keyboard. The back-lighting has never worked. I have tried everything possible to reach HP to no avail. How do I get this fixed? I have never been so frustrated by a purchase in my life. When I log in my serial# and product#, HP does not even recognize the laptop. Please help!

[TEJ1602]

@KIngCurt, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[KIngCurt]

Thank you. thank you! I have tried ever since the machine arrived to reach HP, their service contractors, and every means possible. I even completed multiple HP "About Your Purchase"  customer surveys, hoping to capture someone's attention. For background, I work in a professional position and use technology extensively and I am dumb-founded by the circuitous and dead-ended paths provided by HP to resolve issues with their product. 

I will look for a PM and hope to finally receive resolution.

PS: Thank you once again for the guidance and support. Being that you are an employee gives me some sense that someone cares about the customer...