Warranty and Fan Noise issues

[juhyun95]

Hello,

I have purchased my laptop via Amazon.ae, and having two issues.

1. Cooler fan noise is very loud. It seems to be not normal noise. 

2. Warranty already expired. I got it yesterday, and checking warranty to repair Cooler fan, but found out already expired. How can this happen? I am doubting that my laptop is a really NEW one...

Please contact me how to solve this matters.

Thank you.

[praveen196]

@juhyun95 Welcome to HP Community!

I understand that you are facing the Fan noise issue.

I have a few recommendations: 

• Updating your Notebook computer BIOS 

• Keeping notebook air vents clear and clean 

• Increasing the efficiency of the notebook to reduce heat 

• Using Windows Task Manager to identify corrupt processes 

• Selecting power saves settings to shut off your computer when it is not in use 
   

For more details: Click here 

For the laptop warranty issue, please contact our phone support with Invoice copy. They will update the warranty.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[juhyun95]

I cannot find any phone number or chat service.

"To contact support, select from your products"

My product showed up with "Expired Warranty", so I cannot select it.

I assume that is why I cannot see any phone number.

Could you email me with a phone number?

[praveen196]

@juhyun95

I understand your concerns.

Please refer to the below link to contact phone support for your region. 

https://www8.hp.com/emea_middle_east/en/contact-hp/phone-assist.html

Have a nice day!!