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- Warranty coverage in the Philippines

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02-17-2020 07:31 PM
Hi!
I am aware of the Global Warranty however, I am not entirely sure if that particular model will be serviced here in the Philippines.
I will buy from someone who imported it and bought from Best Buy during the Black Friday Sale last 2019.
Hope someone can help.
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Accepted Solutions
02-17-2020 08:29 PM
Your machine is an HP Spectre 13-AW0013DX which is NOT available in Asia Pacific region. You can contact HP Philippines for help BUT most likely they will ask you send your machine to the US when you claim warranty because machine is only available in the US (use DX country code).
Please read:
"HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).".
More info
https://support.hp.com/us-en/document/bpr01266
Normally the codes for machines in the Philippines are TU and TX
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
02-17-2020 08:29 PM
Your machine is an HP Spectre 13-AW0013DX which is NOT available in Asia Pacific region. You can contact HP Philippines for help BUT most likely they will ask you send your machine to the US when you claim warranty because machine is only available in the US (use DX country code).
Please read:
"HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).".
More info
https://support.hp.com/us-en/document/bpr01266
Normally the codes for machines in the Philippines are TU and TX
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.