Warranty date incorrect

[SushiQ]

I bought my HP brand new from Amazon on 7/19/2024. On 7/18/2025 (yes - 364 days later!), my laptop would not boot. When I logged into HP to start a warranty claim, it showed my warranty expired 8/25/2024 - just about a month after my purchase. I couldn't even contact HP about it because the website would not allow me to message about an "out of warranty" product. After continuously trying for four days, it finally booted, but I'm concerned that it's only a matter of time until it happens again. Since it actually happened when the warranty should still have been in effect and I was unable to report it, I want to know if I have any recourse.

[Kuroi_Kenshi]

Hi @SushiQ,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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