Warranty expired on new laptop

[Jeff517]

I just purchased a laptop my HP warranty is showing as expired.

[VikramTheGreat]

HI @Jeff517,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.
 

Please check this document and follow the steps to raise the warranty dispute: Click Here

Also, please refer to this link to check the warranty status

I hope this helps.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Shotokan101]

Was the laptop purchased new or used?

Which laptop model?

Jim

[Jeff517]

Hi VikramTheGreat,

I disputed the warranty with HP two days ago and sent them a copy of my receipt.  I'm waiting to hear back from them.

Thanks!

[Jeff517]

Hi Jim,

It's a new laptop, but was used by the store as the display model.  That may be the issue.  It's an HP Envy.  I filed a dispute on the warranty and I'm waiting to hear back.

Thanks,

Jeff

[VikramTheGreat]

Hik @Jeff517,

Thank you so much for your patience. Once a warranty dispute is raised, it enters a thorough review process on our backend. This typically takes 7 to 10 business days, not including holidays, as our team carefully evaluates each case.
 

We truly understand that waiting can feel uncertain, but rest assured — our support team is closely monitoring the progress and will keep you informed via email every step of the way. We appreciate your understanding and ask you to please allow a little more time as the process unfolds.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support