• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Laptop PC 15s-fr2000
Microsoft Windows 11

When the 1 year warranty of my laptop was about to end, I could not find a Carepack to extend the warranty and so I contacted HP support to through WhatsApp chat. They gave me a mobile number -- that of ARM Infoserve. They collected my email ID and send me a quote for 1 or 2 year warranty extension (Carepack) with or without ADP. 

I want to confirm:

(1) whether they are HP authorised reseller for Carepacks.

(2) whether I will get original HP support, if I buy Carepack from ARM

Thanks and awaiting early response.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@kpkin

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

You can purchase HP care packs directly from the HP store here:  SEARCH FOR THE RIGHT CARE PACKS

And, also you can refer to the article: HP Care Pack Buying Guide.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@kpkin

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

You can purchase HP care packs directly from the HP store here:  SEARCH FOR THE RIGHT CARE PACKS

And, also you can refer to the article: HP Care Pack Buying Guide.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you very much for your correct response. I was able to locate the CarePack with Part No. U8LH7PE for my laptop. 

I would like to have one clarification, the CarePack is only for 1 year. 

Can I buy 3 CarePacks (Part No. U8LH7PE) now so that I will get 3 year, post-warranty carepack coverage?

Kindly clarify.

HP Recommended

@kpkin

Thank you for posting back. 

 

To get the answer to this question, yes you can purchase an extended care pack warranty with coverage. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.